I was cheated and humiliated by eBay! | For sellers

cd-gb · 2012-11-12T13:14:44.977000Z

I’m terribly disappointed with the site’s policy! I sold an item abroad, and sent it immediately by registered priority mail with proof of delivery. The buyer opened a case with me, claiming that he had not received the item. I quickly went to the post office to file a complaint; the lady at the counter informed me that the complaint could take as long as three months because it is an international shipment. After I got home, I sent the required documents. 1. Shipment tracking number. 2. Scan of the proof of postage. 3. Scan confirming that the complaint was filed. 4. Scan of the complaint form. Since the case was opened on the UK site, I first wrote to them. I got a reply from the post office after more than a month. Of course, with confirmation that the shipment had been received by the buyer on that date. So I sent the scan to the UK site; I got a reply very quickly. That everything checked out and that the appropriate department would handle it. And I would get a reply on the 14th (so in a week). I wait a week, two, nothing. So I wrote again! I was asked to be patient. I wait another two weeks and nothing, so I wrote again and silence. I wrote several more times, unfortunately without any response. I started writing through ebay.pl and the same thing happened again. For almost two months, every week they replied that they were asking for patience. When I couldn’t take it anymore and wrote them a few uncensored words, I got a reply that the case had been closed over a month ago! Of course I wasn’t counting on a cash refund. Naively, I was counting on some deduction of that money from the seller’s balance, or at least some response that the buyer fraudster had been punished in some way. Unfortunately, they blew me off! And I lost the money and the item. Recently the same thing happened again with another buyer. I refunded him the money immediately. It’s not worth the hassle; after all, they’ll treat me like a thief anyway. Although I’m already down over 100 zł. I’m curious whether anyone has had similar cases? CD-GB

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I was cheated and humiliated by eBay! | For sellers | eBay Poland