If you sell goods to customers in the EU, you may need to update your repair information and communication with buyers to comply with the new EU right-to-repair rules. From 31 July 2026, when a buyer contacts you about a faulty item and asks for a remedy to be applied, you must offer a choice between repair and replacement. If they choose repair, the warranty period is extended by 12 months. This applies to all general goods. What you need to do 1. For general goods: If you are a business seller offering goods to buyers in the EU, and the buyer invokes their statutory rights during the statutory liability period, you have the following obligations: If an item is reported as faulty or not as described, you must offer the buyer the option of repair or replacement. If the buyer chooses repair, the item's warranty period will be extended by an additional 12 months. Before carrying out the repair, you must also inform the buyer of this extension. We recommend reviewing and updating your warranty processes and any published terms to reflect this. Purchases made before 31 July 2026 are not subject to these requirements. 2. Additional requirements for certain products listed in Annex II: For certain products in the categories listed in Annex II to the directive - including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products, and products containing batteries for light electric vehicles (such as e-bikes, electric scooters and similar devices) - additional requirements may apply. These requirements apply if you are a manufacturer based in the EU. If the manufacturer is outside the EU, someone in the EU must take on the repair obligation. This will be the manufacturer's authorised representative in the EU or, if there is no such representative, the importer, and if there is no importer - the distributor. For goods listed in Annex II Read the EU Ecodesign rules for your products to find out which spare parts, repair information and services you must offer, and for how long they must remain available. Offer repair services for as long as the repair obligation applies. Publish repair information on eBay, including details of the scope of coverage, repair options and typical repair prices. You can provide this information in seller notes, in the item description field, and/or in the order confirmation email. If the repair obligations under Annex II do not apply to you, you can still help buyers by letting them know who they can contact about repairs. Thanks for selling on eBay.
