Shipping costs and the ability to choose a country | For sellers

luk-was_84 · 2023-06-13T13:03:22.489000Z

Hello.I would like to ask on behalf of a colleague who sells through eBay.It is a company that sells to all countries.The problem comes with shipping costs, e.g. to all kinds of islands (e.g. Majorca or the Canary Islands).These islands belong to countries that are specified in the shipping costs (e.g. setting a price of 12 euros for shipping to Spain). However, sometimes a customer from Spain buys something to the Canary Islands, where the shipping cost is much higher than to mainland Spain. In the eBay shipping options there are NO islands listed - so you cannot choose between the mainland and the islands. It is similar with the Greek, Italian, and French islands or Cyprus - eBay treats them as European countries (as Europe), and even if you manage to set a price for the country, the price will be uniform, so either every customer will pay a much higher price (because you have to account for shipping costs to the islands), or the seller will set a normal price (as for the mainland) and will have to cover the extra shipping costs to the islands.After the sale, can the seller ask the customer for an additional payment toward shipping costs, e.g. to the islands?(could they, for example, add a note in the listing that for customers from the islands an additional shipping fee will be possible?)is this compliant with eBay? How to solve this?Or maybe it can actually be set somehow in eBay?

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Shipping costs and the ability to choose a country | For sellers | eBay Poland