The seller caused me to incur costs

Question

Good morningI bought an item from a seller in Bulgaria, and the site says that the goods are in Bulgaria and VAT is included in the price.Now I’ve received a VAT invoice and customs fee for this item because it was shipped from Turkey; the seller didn’t warn me about this. What can I do about it and how can I report this to Ebay?

guangxi_hone · Accepted Answer

Look in eBay help or log in to eBay using this link, which leads to the overpayment refund form. You need to attach proof of the overpayment. https://ocsnext.ebay.pl/ocs/mudcwf?deptName=CollectRemitRefund