If you get negative Feedback, the first thing you should do is identify the buyer's issue and take action to solve it.

Once the problem is sorted, you have a couple of options:

• Request Feedback revision - Ask the buyer to revise their Feedback once the issue has been resolved.
• Reply to Feedback received - Share your side of the story and add a polite, professional response explaining to other potential buyers why the negative Feedback was received and what you did about it.

If you feel the Feedback is inappropriate as per our Feedback rules, you can report it to us. We will investigate your report and remove Feedback where necessary.