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When a buyer doesn't receive an item

Information required to prove a successful on-time delivery is all of the following:

• The tracking number provided by the shipping company uploaded to the site by the seller before the estimated delivery date;
• A delivery status of "delivered" (or equivalent in the country to which the item was delivered);
• The date of delivery;
• The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the address displayed on the Order details page; and
• Signature confirmation, if an item has a total cost of $750 or more.

If we determine that the item wasn't successfully delivered or collected, a refund of the full cost of the item and original shipping is sent to the original payment method or to the buyer's PayPal account.