Rejection of a refund request
Summary: adryli0 started a discussion about the rejection of a refund request, but didn't provide any additional details in the post.
Good morning
I bought a laptop from the USA in May. The seller shipped the laptop but did not provide my contact details to the courier company — he chose the courier. About a month passed and I contacted the seller, who gave me the tracking number. In response, FedEx said they might be able to turn the shipment back because it was already on its way back. A week passed and it didn’t work out. I paid the tax money to FedEx, but it was too late. So I filed a refund request with eBay. The next day the seller did the same. Time went by because someone there was checking it on eBay’s side. And wow — they decided that I had received the item. Only after another month did I receive an email from FedEx saying that the shipment was on its way back. But eBay closed my request with a negative rating as unfounded. FedEx ordered the tax I had paid to be refunded, and eBay is no longer responding at all despite many messages from me. The item is closed — laptop listing. But I’ve already messaged three times asking for help and still nothing. They keep saying someone will get back to me and that’s it. What should I do? It’s a fairly expensive laptop. Should I handle it through a lawyer or what do you think? I have proof of everything. FedEx emails, etc.
