Refund of customs duty and VAT after returning goods
Summary: ol-4047 started a discussion about refunding customs duty and VAT after returning goods, but no details or further information were provided. guangxi_hone replied, but also did not provide any specific data or solutions.
Hello, I purchased goods from Japan. The goods were delivered via DHL Express, which charged customs duties and VAT and sent me a link for payment. The dues were paid by me, but unfortunately, the goods turned out to be not as expected and a return was filed. The seller sent a shipping label for the return shipment. The return was sent and delivered to the seller. The full amount paid for the goods was refunded. And now my question - is there any way to independently demand a refund of the customs duties and VAT? The courier company generally makes it difficult and wants a fee of about 360 PLN for the service, and it is not certain that the customs duties and VAT paid will be refunded. Apparently, the goods returning to the seller did not undergo customs clearance and there are no documents that would be the basis for a refund of the customs duties. Has anyone applied for a customs refund from the office themselves and can help in this situation? Thank you in advance for your help!
guangxi_hone
·8 months agoStudy the transaction details. The whole amount, including the price, shipping, and border fees, should normally be refunded to you. So, what you paid should be returned to the payment method used to pay