Is Polish support still working?
Summary: arudni asks about the operation of Polish support. guangxi_hone and pogues2005 did not add any information in their replies.
Hello, I have a problem like this,
I’m new here, I don’t know what eBay’s policy is regarding sellers, but having experience with other platforms, I can see that it’s simply a disaster here.
I sold a product to a man from Denmark, and in the order details there is no phone number or email at all - things that are necessary to send the parcel..
I sent the package without this information, hoping the customer would send it to me and I would update those details with DHL support, but the customer didn’t send anything, the package has been waiting for a week at his pickup point, it’s 2 km from his home and he’s not going to go because he doesn’t care.
What am I supposed to do about this now? in a moment I’ll probably get a negative review that the package didn’t arrive and that I’m an unreliable customer, is there even anyone on eBay you can talk to about such matters? An email from eBay saying the package is waiting to be picked up would probably be enough, and that would be it.. In general, nothing gets updated in this tracking system in real time, ugh, what a terrible mess
pogues2005
·2 years agoAs for the buyer's phone number, I recommend checking the appropriate option in Shipping Settings https://www.ebay.pl/ship/prf
guangxi_hone
·2 years agoThe recipient received a delivery notice from the courier. eBay does not notify you when a parcel arrives. You might as well send a message yourself through the eBay system. If they don’t pick it up, the package will be sent back to you, and either you’ll pay for the return and receive the package, or if you don’t pay, they’ll destroy the package.