I feel cheated by eBay

Question

HelloHas anyone had a similar problem with the serviceI bought an item in the States that never reached me due to the negligence and laziness of our postal service.I filed a refund request on the service for the item not received.The item returned to the sender, the service apparently did not check this and issued a decision not to grant a refund because according to them it shows as delivered, but not to me — it went back to the sender.I haven't come across this kind of handling before.I have n...

kely19-12 · Accepted Answer

I have the same thing, to put it mildly the Polish post didn’t fulfill its duty - or rather the mail carrier just blew it off. But the shipment was sent back to the USA and eBay doesn’t care - even though they have tracking numbers - they charge for shipping from the USA but don’t feel any responsibility. The buyer protection program is a sham.

kely19-12 · Answer

Exactly, all they care about is making money. That’s how it is with most shopping portals. At first, for a few years, it’s fine, and then they squeeze users. Some extra services and no help at all if problems come up. After a few years of good cooperation, eBay successfully cured me of wanting to buy from abroad. An expensive lesson — but a lesson.

*antique-art* · Answer

Exactly.

While the Pitney Bowes program was in place (or however you spell it), shipments arrived within 2 weeks and without complications, but once Ebay took over shipping, it’s a disaster — at least 4 weeks for the shipment to “go” and this is the result.

guangxi_hone · Answer

You can appeal. There is or should be a link to do that there.

Unfortunately, that’s how eBay works, in a simplified way. All that’s left is to write to the seller, but only once.

Legal action makes no sense when it comes to small amounts.