Restricted account without a specific reason - please help
Summary: mad.moose.studio reported an issue with account restriction without a specific reason and is asking for help. nadialichocinska replied, but the discussion does not contain any further details or solutions.
Hi,
The problems with the account started about a month ago - back then, only ebay was holding funds until the order was delivered. I expected the funds to be unblocked over the weekend, but instead I got information about the account being restricted and the funds being frozen without any deadline given. The message was generic and not very specific, probably generated automatically. The only actual information was that customers may not have received their orders. It probably refers to the fact that for 2 parcels I sent to Australia, the tracking stopped after the parcel left Poland. I got confirmation from the buyer that the first one arrived a few weeks ago, and there have been no changes in the tracking. The buyer even wrote to ebay that he had received the order (he sent me screenshots of the conversation), but it didn't help.
The email listed a few "tips" on how to unblock the account - resolve disputes with customers (I didn't have a single one open), add tracking (none was missing), pay refunds (no one requested a refund), and so on. Over the weekend I was messaging support, and on their advice I replied to the email asking for the case to be reviewed and the account to be unblocked. I was supposed to get a response within 48-72h, but so far there has been silence. ebay has been holding the funds for over a month, and currently it's almost 7k; additionally, this is my business account and main source of income, so overall the situation is pretty bad.
Has anyone had a similar situation? Am I right in assuming that this is all because of those tracking issues? I can't see any other possibility. What can I do about it and how long might it take?
Regards
nadialichocinska
·1 year agoI have a situation like this too, where they won't approve my IBAN number or statement. They wouldn't for a week, and now for 2 weeks after trying to log in to "add bank account" I get a big red banner saying: an error occurred, please try again later. I wrote to them about it but nobody gives a damn. Report the matter to UOKiK. That's what I'll do