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Temporary technical issues and protection of sellers
Summary: The thread covered the topic of temporary technical issues and seller protection, but the further content and details were not discussed.
We acknowledge that since Sunday, some customers have been experiencing temporary technical issues in certain parts of the eBay platform. Thank you for your patience while we work on resolving the issue.
eBay will protect your seller status, including by removing:
- Negative or neutral feedback related to temporary technical issues
- Issues related to order fulfillment difficulties (cancellations and cases closed without seller resolution)
We will also protect your timely tracking number upload rate and on-time shipping metrics from negative impact.
If your auction ended after 21:01 CEST on April 26 and you believe that technical issues affected it, you may cancel the order, and we will protect your seller performance and refund the associated selling and advertising fees.
We know how important a reliable trading platform is and appreciate your patience as we address this matter. We will post further updates on the situation here.
