missing parcel from France to Poland
Summary: loreno777 reported a problem with a lost shipment from France to Poland, but didn’t provide any additional details or further information in their post.
Hello, the Buyer, as part of the complaint, sent the purchased item directly to the address of the manufacturer in Poland that I gave him. The manufacturer states that he did not receive such a shipment, even though on the French tracking website there is information that it was delivered. I asked the Buyer, as the Sender of the shipment, to find out who, on behalf of the Recipient, collected the shipment (some employee, etc., since it is a company) and I asked for a photo of the proof of posting, because having only the shipment number, we do not know who it was addressed to. The Buyer replied as below. To me, this seems at least strange.
I don t have any document, the person who receive the package sign it to accept the delivery, on the tracking app it says delivered so it mean the document have been signed by someone in Polish producer. The courrier is the official French Post service known as LaPoste, Its Official, and its also the only one since non official post service are illegal in France. Polish producer have the package since it says delivered.
and Google Translate translation
I don't have any document, the person who receives the package signs it to accept the delivery, in the tracking app it says delivered, so it means that the document was signed by someone at the Polish company. The courier is the official French postal service known as LaPoste, it is official, and also the only one, because unofficial postal services are illegal in France. The Polish manufacturer has the package because it says it was delivered.
Shouldn't the French sender filing the complaint and expecting another item to be sent or the money refunded have proof of posting? Because at the moment there is no proof of this and the shipment number says nothing about what was sent or to whom. If the French sender is sending an item of a certain value, shouldn't they make sure they have such a document? As the sender, can and should they file a complaint with that French courier so that they prove that they delivered the shipment and who signed for it? maybe they just left it at the door and that's it ...
