Nobody knows where the package is
Summary: The discussion concerns a problem with a lost parcel, where none of the participants knows where it is. The exchange indicates frustration caused by the lack of information about the package’s location.
Good morning,
I ordered an antique cabinet from the UK on October 24, and it still hasn’t reached me. In the meantime, I reported the matter to eBay, but I missed the deadline and the case is closed. According to the tracking information, it has been going back and forth between Poland and the UK the whole time. What’s more, both the buyer and the seller received an email saying that the package has been delivered to the recipient/addressed party. The seller doesn’t know what’s going on and doesn’t know what to do. Because the case is closed, I can’t report it in any way. Can someone tell me who I should contact for help and how?
przest_46
·2 years agoIf you're having a problem with a shipment that hasn't arrived despite the closed status on eBay, it's worth contacting the postal service or the courier company responsible for the shipment. You can also try getting back in touch with eBay customer support and describing your situation; they may find some solution despite the case being closed. It's important that you act quickly, because the longer you wait, the harder it will be to recover the shipment or receive compensation. Good luck!
guangxi_hone
·2 years agoContact the carrier.
Which carrier is it?
Can you provide the shipment number?
If you paid with PayPal, I think you have 6 months to file a complaint.
If you paid by card, it's the same.
cezkon-24
OP2 years agoThere is a shipment number, but it's foreign, and no Polish company can find this number.
guangxi_hone
·2 years agoshould be here:
https://parcelsapp.com/en/tracking