HOW EBAY CHEATS SELLERS ON COMMISSION REFUNDS
Summary: old_timers01 started a discussion about what he believes are unfair practices used by eBay toward sellers when it comes to fee refunds. bbmk7629 agreed with the criticism expressed or showed interest in the topic, but did not add any further details or solutions.
Hello
I would like to share some information and my dissatisfaction with the commission refund.
eBay made it possible to choose from two ways of applying for a commission refund.
The first is that I did not receive payment, and the second is cancellation of the transaction.
It is well known that for various reasons a transaction may not be completed.
When applying for a commission refund, we can send a payment reminder if the buyer does not want to pay and complete the transaction.
Then they receive a reminder from eBay.
We can also choose the transaction cancellation option; then we send a REQUEST to the buyer to accept the cancellation of the transaction. In this case, neither side faces any consequences.
The problem is that, out of fear of a negative comment from the buyer, most people do not use the first way of getting the commission refunded, i.e. sending a reminder.
So usually we send a request to cancel the transaction, either after prior agreement with the buyer or on our own initiative, and we give an "optional" reason or justification.
If the buyer is decent, they will accept our request to cancel the transaction and we get the commission refunded. However, if the buyer, whether knowingly or not, rejects our request, then we will not receive either payment for the item or, all the more, a commission refund.
It has long been known that most buyers "shit higher than they have an ass," and it seems to them that they can do anything, that they are sacred cows. That is why they maliciously and deliberately reject such requests, do not complete the transaction, and we do not receive a commission refund, from which only eBay benefits.
I consider this an unfair practice on eBay's part.
eBay supposedly gave us a choice, but in fact it is a scam and does not reflect reality.
No buyer wants to risk negative points because of overdue payments or failure to fulfill the agreement between buyer and seller.
And on the other hand, most newcomers do not realize that by rejecting our request they deprive us of the possibility of a commission refund, which means unnecessary costs.
Example.
I sold a few things, and in the meantime they suspended my PayPal account, so although buyers really want to, they cannot pay by PayPal because their payments are automatically rejected.
That leaves bank transfer or money order. In international transactions, buyers approach these two payment methods with distance. Some out of fear of being cheated, because that is what the PayPal system and eBay rules drilled into them, which from the outset discourage such payments while praising the damned scammer that PayPal is. And others because of the additional costs associated with an international transfer.
So I write to the buyers what the situation is and what the problem is. I propose two other forms of payment.
Newbies write to eBay asking whether this is allowed and whether it is safe, eBay replies to them and strongly discourages it, referring to buyer protection, explaining that they will protect you, but only if you pay through PayPal.
So I send a request to the buyer to cancel the transaction, and in the justification I write that it is due to the PayPal account block, etc.... The newbie rejects my request and writes: Sir, I want to pay through PayPal, but I cannot because it rejects my payment.
And that's the end of it...
This deprives me of the possibility of getting the commission refunded, and of course they do not pay for the item either, and eBay rubs its hands.
For transactions of a few dollars, this commission is not noticeable, but for transactions above 100 or 200 dollars or pounds the costs are high.
Fortunately, buyers with experience and longer tenure do not hesitate and pay by transfer without any problem. It is enough to cover part of the costs associated with transfer fees.
Although among them there are also those who know that I will not receive a commission refund and deliberately reject such requests. A typically malicious action to the detriment of the seller.
This is another reason why it is not worth using sales on eBay. Not to mention the messed-up PayPal, which steals and cheats, and the fact that as a seller you are not protected in any way and have no possibility of any defense. You are condemned to losses from the start. And the fact that the possibility of leaving a negative comment to an unfair buyer has been removed is just a complete trashing of the seller.
After all these unpleasant experiences with eBay and PayPal, I recommend this service only for purchases, and with great caution. Remember that Poles and the Polish eBay are not treated seriously, whether as sellers or buyers. Read a bit on the internet, on the eBay forum, and you will understand.
And for selling I recommend a competitive Polish portal.
There is no stress there, no nerves, no complications, and no thieving practices. The buyer won't screw you over, won't cheat you, and won't steal the goods from you like on eBay with the help of the thieving PayPal system.
bbmk7629
·3 years agoHello, I agree with you 1000 times over, because I have a similar problem **bleep** a German woman bought a watch from me and said it was faulty, and the photo she took showed the date and time, so I checked the parcel delivery 15 minutes earlier, so the watch was working fine. What next? They gave me 3 days to refund the money, so I did that too, and that was the mistake. Now I have neither the money nor the watch. And I’m just going back and forth with eBay about getting my money back. I think I’ve lost everything already, dear ones, draw your own conclusions from what happened to me. Regards, Krzysztof