I would really appreciate your help. My account has been suspended and over 2,000 listings have been removed for unknown reasons
Summary: auto_centrum_wiera is asking for help regarding the suspension of the account and the deletion of more than 2,000 offers without giving a reason. mremin-3 and master_bau24 responded, but the content of their messages is not specified.
Yesterday at 9:13 a.m., action was taken on my account, and for unknown reasons all listings were deleted after nearly two years of account activity!!!
To put it mildly, I’m falling apart... for reasons unknown to me, my sales account (2 years of work) has been destroyed. I meet the standards, I ship goods regularly and on time, I try to resolve problems and disputes quickly and efficiently, I always bend over backwards to make the customer happy, and they’re accusing me of something like this.
"Hello, eBay is built on trust and we want our site to be a place for secure transactions. We reviewed your account because we have concerns about your selling activity. As a result of our review, we have taken the following actions on your account:
- We have permanently restricted your selling privileges. You may not use any other accounts you have or register new accounts for the purpose of selling on eBay. Such actions may result in further limits and restrictions being placed on your accounts or in their suspension.
- We removed all your listings. A list of any removed listings is included later in this message.
- We have recorded any related fees to the account.
You may still bid on and buy items, and complete transactions that are already in progress."
In a word, I’m devastated; I have no answer as to what the reason is. I still have about 15 shipments to send from the last two days, and I can’t check which country they should go to because there are numbers instead of the country, and I also can’t add tracking.
eBay is silent, I’m at a loss, I called different places, even PayPal asking whether they might have a direct contact to Polish eBay, but there’s zero information.
I’m shocked at how I was treated. I run a legally operating business, I pay invoices regularly, and I was treated like some scammer, a thief!
"If you believe we made a mistake or someone else accessed your account without authorization, contact us as soon as possible. To contact us, go to eBay.pl and click the Help and Contact link at the top of the page.
Thank you for your understanding and cooperation.
Thank you,
eBay"
Does anyone here have any lead, maybe an email contact, I’m not talking about a phone number to someone I could get in touch with?
I’m wondering whether I should go to a legal advisor with this matter; I’m not going to leave it like this, or whether I should take it to the appropriate authorities.
mremin-3
·5 years agomaster_bau24
·1 year agoHello,
Could someone please share the link to the Polish Ebay on Facebook, because I can't find it.
Thank you very much in advance.