Missing shipment. No support from the seller.
Summary: kosispiot reports a problem with a missing shipment and a lack of support from the seller. zenolox echoes this issue but does not add any new information.
Dear Sir or Madam, I have a serious problem. On July 24, 2023, I bought a postcard in Germany. The buyer protection period has expired, and the seller delayed providing the tracking number. I always try to be patient, because this is the equivalent of our economy registered letter, so there must be a trace of the shipment in the system. Unfortunately, it is November, and the shipment is still missing. After several messages to the seller, I managed to get the tracking number. According to Deutsche Post and Poczta Polska tracking, the parcel was sent on July 27 and the trail ends there. The seller tells me to contact Poczta Polska. Poczta Polska refers me to Deutsche Post, and Deutsche Post explains that it is the sender who must file a complaint. A vicious circle, with me in the middle, without the purchased item, without my money, and with a reluctant seller. What should I do?
zenolox
·2 years agoPlease report the item as not received - opening a case is easy. The seller will have to do something. In some cases eBay refunds the buyer (especially if the item goes missing). The seller is clearly stalling. Please hurry up and put an end to this Versailles politeness, because in a month the claim deadline will expire. Good luck!