The seller (ebay s.a.r.l.) is not accepting the return shipment
Summary: opor60 raised an issue concerning an eBay seller who is not receiving the return shipment. guangxi_hone took part in the conversation, but the details of the exchange were not provided.
Here’s the situation.
More than a month ago I bought binoculars on ebay, and they turned out to be defective.
After opening a dispute on paypal, the seller (ebay s.a.r.l.) agreed to a full refund on the condition that I return the item.
I sent the package to the address provided in the email from paypal, entered the tracking number and link in paypal, and waited.
The shipment reached the recipient’s local post office and has not been collected; this has been going on for the second week now.
What should I do? How will this end?
5 comments
guangxi_hone
·2 years agoGo to the dispute and ask, check the box to have eBay intervene.
opor60
OP2 years agoIn a PayPal dispute there is no option to tick anything.
You can only provide additional information, which is what I did a week ago when I wrote that the recipient is not picking up the package.
guangxi_hone
·2 years agoAnd on dispute in eBay?
opor60
OP2 years agoThere is no possibility of having an eBay and PayPal dispute at the same time.
Opening the second closes the first.
At least that was the case for me.
guangxi_hone
·2 years agoToo bad. A dispute on eBay is more effective. You have to wait for PayPal unless you paid by card through PayPal. In that case, dispute the purchase with the card