The seller is not responding to messages
Summary: A participant complains about not receiving a response from the seller to their messages.
I bought 4 items from a seller in the UK. When I had them added to my cart, I sent a request for the total amount to be paid. After using that option, this message appeared: "Unfortunately, we can't process your request at this time. Error code: 80000". I sent a message describing the situation to eBay support, and they replied that The seller has not defined their shipping preferences to allow buyers to request a combined total for their items. And that I should send a request for a manual invoice to be issued. So I did, and that's when the problems started. The first time I sent the message was on 01/01 and there was no response, so on 04/01 I wrote again. And still nothing. I don't know what I should do now, because the items are still sitting in the cart as unpaid, each with a separate shipping charge added, and the seller isn't replying. Maybe someone has some idea how to solve this? Thanks in advance for any answer 🙂
guangxi_hone
·3 years agoI had a similar accident. Unfortunately, I had to pay even though the shipment was sent in one package. The seller replied that they have it set up that way because of packaging, handling....
What you can do is buy it but don’t pay if possible. Maybe then something will change or the seller will be more open to talking. Nothing will happen to you for not paying, unless it happens all the time.