Undelivered package, attempting to get a refund.
Summary: yujis-77 started a discussion about a package that was not delivered and attempts to get a refund. kely19-12 replied to the thread, which was also referenced by guangxi_hone. Then kely19-12 added another reply, but the details of the conversation are not available.
Hi,
On December 18 I ordered a package choosing CTT as the shipping method, from Portugal. Since then, the package has been in the status "shipping number assigned". Unfortunately I still haven't received it, and it was supposed to arrive on January 2. The seller had only positive reviews, however despite three attempts to contact them, they are not responding. After contacting CTT, their procedures do not allow them to take action until the seller files a complaint. I paid by card, but when I try to request a refund, eBay informs me that the payment was made through PayPal and that I can only request a refund there. eBay support only replies mechanically, telling me everything I already know or have already done. What should I do to get a refund or the shipment?
kely19-12
·3 years agoHello. I have a similar situation. eBay took my money and gave it to the seller even though the shipment, according to tracking, was sent back to the sender (USA). In response to my messages, they said they would not change their decision and that it was my problem with the post office. The thing is, such a shipment goes through several countries and it is impossible now to find this item. I lost over 700 zł, and eBay couldn’t care less — after all, they didn’t even make any money. They wrote back to me that no matter how many emails I write to them, they still won’t change their decision. I don’t know what else can be done.
guangxi_hone
·3 years agoYou should open a dispute that you didn't receive the shipment. That's the only way.
kely19-12
·3 years agoI used everything the links from this failed transaction offered. That’s exactly their reply.. No matter how many emails are sent - they won’t change the decision.
The package is probably on its way back to the sender because the tracking number leads to Austria. The same route as towards Poland. The seller replied that he has not received the parcel and that eBay will receive it.
The post office replied that due to an incomplete address the parcel was returned - and left the country’s border. That’s strange too, because until now there were no problems - additionally they claim I wasn’t home 3 times for the delivery notice. I have surveillance and there was no mail carrier at all. I didn’t even know the parcel was in my town. Time passed - they sent it back. Did they issue a new number? I don’t know - I don’t even know how to track it now. Anyway, see for yourselves in the scan.
Austrian Post - there’s only info there that the parcel is registered and that’s it.
I don’t know if I can do anything else. I’ll post an appropriate comment, but for now there’s no such option because on the eBay link it says the parcel is still on the way.