I can't log into my old account, the change password doesn't work because an error pops up,

Question

I can't log into my old account; unfortunately, I forgot the password. According to what's written on the Ebay website, I have to reset the password, but unfortunately an error pops up. I just can't figure this out at all, I have a problem with the shipment, and without logging in I can't file a complaint.

guangxi_hone · Accepted Answer

Use a different browser, clear internet files, use the app on your phone or computer if you’re trying on your phone without success

guangxi_hone · Answer

To find out whether the account is closed, search for your username using the eBay search engine

chmie-2742 · Answer

I already did all that, I suspect they suspended it, they deleted my old account