Cheated by eBay - again
Summary: w2marek expresses frustration about being deceived on eBay again. The post indicates a recurring issue with transactions on the platform.
I’ve already heard about eBay’s practices more than once, but this time it topped everything.
Watch out: I’m listing a phone on .com. Not cheap, 1300eur. Someone from the USA buys it and pays, account a few years old, 11 feedback, nothing special. But fine, the money’s there, I ship it from the main post office in Warsaw the next day, upload the tracking, eBay releases the funds and that’s it. More than a month passes, the buyer sends one email: "I did not receive the item," and of course opens a case. So I’m nervous, I check the tracking, and the package has been sitting in customs in the USA for over a month. Just sitting there waiting. I write, no reply. I send a few more emails asking why he isn’t replying, why he’s not asking where the package is, etc. zero contact. Silence. I write to eBay, report the buyer, and wait. After a week I get two emails (I reported it twice, so they made two cases) saying I did everything perfectly and that the case was resolved in my favor and the held funds are being released, and the buyer won’t get a refund. Phew, all good.
I keep selling some small stuff, but I notice that for a few days now I haven’t been getting my money from eBay. I check and the amount for the phone is still blocked and they’re taking it as part of a "debt." I chat with some Ahmed. He checks, checks, and says okay, it’ll be unblocked within 72h. Time passes, still nothing. I send emails saying I delivered everything, that the other guy isn’t writing that everything is as it should be. They say the case is being reviewed by the high tech team because the amount is large and we have to wait.
Today I get an email, final decision. We refunded the buyer because he didn’t receive the package, and I didn’t provide proof. Well, he didn’t receive it because he didn’t contact customs...
I won’t be surprised if he picks it up in a moment... And the post office will reject the complaint.
They’re not taking this money from me. I’m going to court and to the ombudsman. I’ve had enough of this.
In general, this smells to me like organized theft, with the full approval of the platform. Last time.
