As of July 24, 2026, the global 10% U.S. tariff on all imports has expired. New tariff rates are now in effect, varying depending on the country of origin of the goods, ranging from 10% to 12.5%. In addition, as of July 22, 2026, the United States introduced a 25% tariff on selected goods imported from Brazil, such as footwear and furniture. Depending on the country of origin of the goods, other applicable tariffs may still apply as well. Current tariff rates for individual countries can be checked in the official guidelines of the United States government . We will continue monitoring changes and, if necessary, provide further updates. Thank you for being part of the eBay community.

If you sell qualifying energy-related products in the European Union or the United Kingdom, you are required to add energy labels and product information in your listings. This includes products such as electrical appliances, light sources, smartphones and tablets, and tires. Providing this information helps buyers make informed purchasing decisions and ensures your listings comply with regulations. Now, when creating or editing listings covered by this requirement, you can upload the energy label and product information sheet as PDF documents or images in the Item disclosures section. Previously, these documents could only be uploaded as images. What you need to do Upload the energy label and product information sheet in PDF format or as an image. Make sure the PDF files are no larger than 10 MB. Check all listings Good 'Til Cancelled to make sure they include the required energy label information. Older listings may need to be updated to stay compliant. Add the correct energy efficiency information for products covered by this requirement. If you manage listings through a third-party provider, contact the company directly to find out how to upload the energy label and product information sheet as a PDF or image. Please note that these rules may also apply to refurbished and used products. You can find more detailed information on the European Commission website. Sharing complete and accurate energy efficiency information helps buyers make informed purchasing decisions. Listings that are missing this required information may be hidden from buyers or unavailable for purchase. For more information, go to our Help page . Thank you for using eBay.

We recently received reports about a phishing campaign that abuses the Team Access invitation feature on eBay. These messages are sent from eBay’s official sender address, which makes them seem especially trustworthy. The invitation contains a link leading to an external website where users are asked to provide personal data. Remember the following rules: Do not provide personal or banking details through links contained in such emails. If you receive a suspicious email, forward it as an attachment to: ○     spoof@ebay.de (re. eBay Germany) ○     spoof@ebay.com (other countries) eBay accounts that have so far been identified as being used to send Team Access invitations have already been suspended. We continue to closely monitor the situation and thank you for your vigilance and cooperation. If you ever have doubts about whether an email really comes from eBay, ask first before clicking any link or providing your details. Thank you for your support!

If you sell goods to customers in the EU, you may need to update your repair information and communication with buyers to comply with the new EU right-to-repair rules. From 31 July 2026, when a buyer contacts you about a faulty item and asks for a remedy to be applied, you must offer a choice between repair and replacement. If they choose repair, the warranty period is extended by 12 months. This applies to all general goods. What you need to do 1. For general goods: If you are a business seller offering goods to buyers in the EU, and the buyer invokes their statutory rights during the statutory liability period, you have the following obligations: If an item is reported as faulty or not as described, you must offer the buyer the option of repair or replacement. If the buyer chooses repair, the item's warranty period will be extended by an additional 12 months. Before carrying out the repair, you must also inform the buyer of this extension. We recommend reviewing and updating your warranty processes and any published terms to reflect this. Purchases made before 31 July 2026 are not subject to these requirements. 2. Additional requirements for certain products listed in Annex II: For certain products in the categories listed in Annex II to the directive - including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products, and products containing batteries for light electric vehicles (such as e-bikes, electric scooters and similar devices) - additional requirements may apply. These requirements apply if you are a manufacturer based in the EU. If the manufacturer is outside the EU, someone in the EU must take on the repair obligation. This will be the manufacturer's authorised representative in the EU or, if there is no such representative, the importer, and if there is no importer - the distributor. For goods listed in Annex II Read the EU Ecodesign rules for your products to find out which spare parts, repair information and services you must offer, and for how long they must remain available. Offer repair services for as long as the repair obligation applies. Publish repair information on eBay, including details of the scope of coverage, repair options and typical repair prices. You can provide this information in seller notes, in the item description field, and/or in the order confirmation email. If the repair obligations under Annex II do not apply to you, you can still help buyers by letting them know who they can contact about repairs. Thanks for selling on eBay.

  Dear eBay Community Users,   We are excited to announce that we will soon be moving our eBay community to a new platform designed for a more functional, attractive, and cohesive experience. This change will bring everything together in one centralized place – including discussions, resources, and search – so you’ll be able to find what you’re looking for faster and connect with other users more easily than ever before.   With a fresh, modern look, simplified navigation, and improved features that support collaboration and knowledge sharing, the new community space is built to help you get even more out of every interaction.   What does this mean for you? Your posts and most activity from 2023 to the present will be automatically moved to the new platform. To streamline the new platform, some current features will not be available there. The same secure login through logging in to eBay. When we launch the Community platform, we’ll share detailed questions and answers about how to navigate it. Please remember that the Community page will be read-only from June 11 to 15 while we carry out the migration process. If you have any account issues during this time, you can find help on https://www.ebay.pl/help/home . Your engagement and contributions have been invaluable and have helped shape the eBay community into what we know today.   We truly believe this next chapter will make using the site a better, smoother, and more rewarding experience for you. We can’t wait for you to be part of it.   Thank you, The eBay Community Team

We’re happy to share the new Regulatory Compliance Support page, which will make it easier for you to find providers offering support services to help meet legal requirements.   This new page, now available as part of the eBay Guide to Regulations, helps you find regulatory support that may apply to your business — including regulations related to product safety, customs, environmental regulations, and more.   You can browse and compare independent providers that offer services to help you stay compliant, including:       access to regulatory guidance and required compliance data,       product safety testing and certification,       representation as an authorized representative in the EU,       registration and reporting under extended producer responsibility,       other specialized regulatory compliance services. You can filter the results based on your needs, review the available services, and contact their providers directly.   These resources, developed by our regulations team, are designed to save you time, make it easier for you to comply with regulations, and support you in selling more effectively.   Visit the Regulatory Compliance Support page and spend less time on meeting requirements and more time growing your business.   Thank you for using eBay.  

As eBay, we make every effort to ensure that our policies are clear and our services are easy to use. Please note that we are updating our Payment Services Terms , which will take effect on July 8, 2026.   We are making changes to the Payment Services Terms to better describe the payment services we offer you. We have rewritten them primarily to clarify and organize the existing terms so that they are easier to read and understand.   If you do not agree to the proposed changes, you may terminate the Payment Services Terms in accordance with Section 10 (“Term, termination of the agreement”) at any time before July 8, 2026.   Thank you for using eBay.

We acknowledge that since Sunday, some customers have been experiencing temporary technical issues in certain parts of the eBay platform. Thank you for your patience while we work on resolving the issue.   eBay will protect your seller status, including by removing: Negative or neutral feedback related to temporary technical issues Issues related to order fulfillment difficulties (cancellations and cases closed without seller resolution) We will also protect your timely tracking number upload rate and on-time shipping metrics from negative impact.   If your auction ended after 21:01 CEST on April 26 and you believe that technical issues affected it, you may cancel the order, and we will protect your seller performance and refund the associated selling and advertising fees.   We know how important a reliable trading platform is and appreciate your patience as we address this matter. We will post further updates on the situation here.

To increase the clarity and transparency of settlements, eBay will start issuing separate credit notes for all fees charged to sellers, charges, and tax refunds in the EU from October 31, 2025. Each credit note will clearly indicate credit amounts and references to the original invoice.   What is a credit note? A credit note is a tax document that reduces or cancels all or part of a current or previous invoice. It confirms that a specific amount - e.g., a fee refund, overpayment, or refund - has been credited to your account. Like an invoice, an eBay credit note is an official accounting and tax document. It should be kept in the accounting records and treated as a separate document supplementing the original invoice. Together, the invoice and credit note constitute a complete record of your transactions, making VAT settlement and bookkeeping easier.   Why are we making this change? This update: Increases transparency and makes it easier to match fees to their refunds. Aligns the eBay invoicing process with market best practices. We aim to make settlements clearer, more transparent, and easier to manage for sellers.   How to access credit notes From November 1, 2025, credit notes will be available in the same location as invoices – in the form of: a PDF summary (for a quick overview), a CSV file (with detailed transaction information).   You can download them from the Seller Hub or the My eBay page: Go to the Seller Hub > Payments (or My eBay > Payments). Select Reports. Open the Invoices tab. You will see a list of available credit notes next to your monthly invoices. To download them, select Download Summary or Download Details. If you have any questions or need assistance, contact eBay Customer Support.

We are closely monitoring the impact of new tariffs and United States customs policies on purchasing and sales processes on eBay.   From April 3, 2025, at 12:01 AM Eastern Daylight Time (EDT) buyers from the United States will be responsible for additional customs fees for most orders valued over $800 and may be asked to provide personal information to facilitate the customs clearance of their orders.   Please note that the delivery of shipments may be delayed due to the time needed for processing by US customs. eBay will continue to adjust estimated delivery dates to provide buyers with accurate delivery time estimates.   Customs and import fees are typically collected, and personal information is gathered by shipping service providers after the buyer makes a purchase on eBay. They will not be included in the prices visible to buyers on eBay.  As sellers begin to adjust to the new tariffs and customs requirements, we will take actions to protect them, including adjusting the late shipment rate when valid tracking data shows that issues were caused by shipping delays, or removing related transaction defects. We will also remove negative feedback referencing customs tariffs.   We will provide further information on an ongoing basis as we learn more about how these changes affect sales processes.   Thank you for selling on eBay.